FAQ

Find below a list of answers to the most frequently asked questions. If a specific answer is not listed, you can always contact us via the contact form available here.

information on displayed prices

The prices shown are all taxes included. The French VAT of 20% is included. 

If you reside in the European Union (excluding Switzerland), the French VAT is applicable to your purchases, shipping costs included, but you will not pay any additional fees upon the delivery in the European Union.

If you reside in the rest of the world (including Switzerland), You will not have to pay the French VAT. The prices for your purchases are without VAT, also for deliveries, even if the prices can be displayed including VAT on the site (in this case the VAT will be deducted when you will order). However, you may have to pay additional import fees. For more information, please contact the customs service of your country to know the possible fees and taxes applicable when importing products.

What are the warranties available on Vulcain bikes ?

Vulcain Cycles provide bikes designed to be durable. Our warranty policy is therefore to be longer than most of the offers available on the market. Because your satisfaction is our only goal. So here are the durations of our warranties:

Duration of the warranty applicable by model:

  • MAGMA DH: Frame warranty 8 years, except aluminum parts warranty 4 years, except paint and finishes warranty 2 years. The warranties are applicable to the original purchaser of the product.

- When a request for warranty coverage, and upon presentation of a purchase invoice, whether accepted or not, Vulcain Cycles may, at its own discretion, perform the actions it deems most appropriate to the situation. Whether it is a replacement, a repair, or a compensation to the customer.

- We can not be held responsible for damage to our products, external elements, or people, due to incorrect use of the product, or outside the scope of the applicable warranty.

- The warranty of the components installed on our bicycles come from the manufacturers of these components. They are generally from 1 or 2 years. We are not responsible for these warranties or replacement policies. For any warranty claims on these components, you will need to contact the manufacturer in question.

For more information, please click on our document Applicable warranties for Vulcain Cycles products.

How to order a Vulcain Frame or Bike ?

Ordering a Vulcain bike or frame is very simple and straightforward :

  1. On the product pages, you can select an order form, either for the frame and a custom build, or for a complete bike. You will then have to fill this order form by following the displayed steps. Fill in as much as possible, it will be faster for the following steps.
  2. We will contact you to confirm together your different wishes, and we will give you a detailed quotation.
  3. Sign the quote and return it to us at "commande@vulcain-cycles.fr". We request you to make a deposit at this step in order to secure the production and to place your order in our manufacturing schedule.
  4. You will be aware each time your order is updated, during the manufacturing process, and once the bike or frame is finished.
  5. The total remaining payment will be requested before delivery of your order, or pick-up at the workshop.

After that, all you will have to do is to go riding, and enjoy your Vulcain bike!

How can i test a Vulcain Bike ?

We try to organize as soon as possible some test session during the summer season, in the French mountain stations. You will have the possibility to test a bike during half a day or more, and we will be there to advise you and inform you as much as possible.

Please contact us for more information about test session.

Do you offer Worldwide shipping ?

Yes, whether you come from France or the USA, we can ship our products worldwide.

If you order a frame kit or a bike, we will inform you of the delivery costs when you receive the detailed quotation.

If you buy on the store, the shipping costs will be calculated automatically according to the delivery address you provided during the order process.

Can we find the Vulcain bikes and products other than on vulcain-cycles.fr ?

No. We only sell our products on our website.

What are the payment methods available?

In case of an order of a frame or a bike, we will accept payment by :

  1. Bank transfer with an IBAN number
  2. Credit Card (secured *)
  3. Cash, in case of payment at the workshop

In case of a purchase on the shop, we will accept payment by :

  1. Bank transfer with an IBAN number
  2. Credit Card (secured *)
  3. Paypal
* Credit card payments on the shop or via our web space, are secured and encrypted with SSL certificates.
What are the manufacturing and delivery times?

Under reserve of a normally loaded manufacturing schedule (the Vulcain Cycles entity being small, our manufacturing capacities are limited), the manufacturing lead time from order confirmation is 8 weeks. This is the standard manufacturing time for a bicycle and is given as an indication. Depending on the number of current requests, a waiting list can be set up, and bikes will be manufactured in chronological order, adding a variable delay according to the length of this list. We invite you to contact us via the contact form for more information.

The shipping of your bikes or products from the store are provided by our transport partners. You also have the possibility to pick up your orders at our workshop for free.

- shippings in France are generally between 1 and 5 working days for bikes or frames, and between 1 and 3 days for orders from the store.

- Shippings in Europe are generally between 2 and 8 working days depending on your location.

- Shippings to the rest of the world are very variable and depends on your location and the type of transport used. We estimate to be between 1 to 2 weeks.